Aéroports de la Côte d'Azur is committed to providing operational excellence when serving our customers and partners, and as such asserts its commitment to responsibility, passenger handling and innovation when promoting the reputation of an exceptional region.
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Airport Security and Safety
See more See lessThe safety of our passengers and staff is our top priority. Our security agents, trained to international standards, carry out rigorous and discreet checks every day to ensure you have a peaceful journey.
Thanks to cutting-edge technology and constant cooperation with the authorities, we ensure that all areas of the airport are protected.
We maintain our high standards through regular audits and prevention exercises.
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Cybersecurity
See more See lessProtecting the airport's data and IT systems is one of our key priorities. Our cybersecurity teams constantly monitor networks and infrastructure to prevent any attempt at intrusion or fraud.
We guarantee the confidentiality and integrity of information with advanced technological solutions, together with strict protocols and continuous monitoring.
We regularly train our employees in the best digital practices to reinforce collective vigilance.
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Customer Focus
See more See lessService quality and customer satisfaction are at the heart of our business, and go beyond regulatory requirements.
Our quality approach is based on three main pillars:
- Listening to and understanding our stakeholders to meet their expectations
- Offering service quality that strives for excellence and providing our customers with successful experiences
- Being fully invested in our strategic approach.
Nice Côte d'Azur and Cannes Mandelieu airports have therefore chosen to achieve ISO 9001 certification to guarantee their commitment to quality and continuous improvement.
A shared charter, committed partners
The Customer Experience Charter was developed using input gathered during workshops in which all partners at Nice Côte d'Azur Airport participated: airlines, ground handlers, operators, authorities, service providers, etc. The aim is to develop a culture of quality among all airport staff and to deliver an excellent customer experience to our customers.
Satisfaction surveys
Aéroports de la Côte d'Azur regularly conducts satisfaction surveys among all customers and partners of Nice Côte d'Azur and Cannes Mandelieu airports, including passengers, airlines, administrations, retailers, rental companies, service providers, etc. These surveys are necessary to ensure that the facilities, equipment and services available to users of both airports meet their expectations on an ongoing basis.
Satisfaction surveys do not simply measure the airports' service quality. Above all, the results provide us with a decision-making tool that enables us to make a concrete commitment to a continuous improvement process in the services provided to all users of both airports.
Let's work together to improve your experience
For any requests for information, suggestions and/or complaints, please contact our customer relations department, and please provide as much detail as possible so that we can respond to your request promptly.
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Governance, Integrity and Business Ethics
See more See lessNice airport places transparency, integrity and accountability at the heart of its governance. We ensure that every decision and every action is guided by strong ethical principles and an exemplary sense of public service.
Our employees and partners are committed to complying with our code of conduct, preventing conflicts of interest and implementing anti-corruption measures.
A rigorous compliance policy, together with regular training, ensures that national and international standards are met.
