Quality Safety

Committed to operational excellence in serving our customers and partners, Aéroports de la Côte d’Azur affirms its commitment to responsibility, hospitality, and innovation to enhance the reputation of an exceptional region.

Service quality and customer satisfaction are at the heart of our activities, going beyond regulatory obligations.

Our Quality approach is based on three main pillars:

• Listening to and understanding our stakeholders in order to meet their expectations,
• Delivering service quality aimed at excellence and providing successful experiences for our customers,
• Ensuring that everyone is involved and engaged in our quality process.

With this in mind, Nice Côte d’Azur and Cannes Mandelieu airports have chosen to obtain ISO 9001 certification, a testament to their commitment to quality and continuous improvement.

Launch of our Customer Experience Charter

This charter has been drawn up using information gathered at workshops attended by all the hub's partners: airlines, ground handlers, operators, authorities, service providers, etc. Our aim is to develop a service-quality culture among all airport staff and thus deliver the best possible customer experience to our passengers.

I discover the charter

Results of satisfaction surveys

The services of Aéroports de la Côte d’Azur regularly carry out satisfaction surveys for all Nice Côte d'Azur and Cannes-Mandelieu clients: passengers, airlines, administrations, shops, hire companies, service providers, and so on.

Analysing the results allows the perception of the quality of service for both airports to be assessed, and in particular permits the implementation of concrete initiatives that precisely respond to the evolving needs and desires of our clientele.

Satisfaction surveys are not simply an evaluation of the quality of service of the airports. They are, above all, a decision-making tool which allows us to tangibly engage in a process of continual improvement of the services provided to all patrons of both airports.
 

Evaluating the needs of everyone

The person heading up the QSE procedure is the coordinator who carries out satisfaction surveys at Nice Côte d'Azur and Cannes-Mandelieu. These surveys respond to the need to regularly verify that the facilities, equipment, and services on offer to patrons of both airports correspond precisely to their expectations.

Satisfaction is on the rise

Among the questions asked to all those surveyed, one allows the overall satisfaction of clients to be assessed on a scale of 0 to 10, and shows steady increase.